Donna Stevens, founder of Insurance Direct, originally became a licensed insurance broker in 1999. Having worked in the insurance industry for several years, she opened Insurance Direct Inc. in August of 2007. Her incredible drive and energy has given her the opportunity to build a solid insurance agency and establish a “can do” sales and operations attitude with a fresh perspective. “Family owned and operated, we value our reputation!”
Our Plan of Action
We take special care in teaching and training our customer service representatives. Our staff is committed to providing you with superior customer service and affordable rates. Our outstanding knowledge of the business, along with our ability to understand our customer’s coverage needs, drives the success of our agency.
Monitoring Employee/Customer Interaction
Through video surveillance, audio recording and monitoring, we are able to keep a better handle on the happenings between our CSR’s and customers to make sure we are providing the best quality of service and sales.